Plantorium - Bringing Nature Closer to You
   
   

Plantorium Refund Policy

 

Refund Policy

At Plantorium, we value your trust and aim to provide high-quality products and services. This Refund Policy outlines the conditions under which refunds may be issued. Please read this policy carefully before making a purchase.

 

1. Eligibility for Refunds

Refunds are applicable only in the following cases:

  • The product delivered is damaged or defective
  • The wrong product was delivered
  • The issue is reported within 24 hours of delivery
  • Valid proof of purchase (invoice or order confirmation) is provided

All refund requests are subject to verification and approval by Plantorium.

 

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Live plants and perishable products
  • Beauty, cosmetic, and personal care products once opened or used
  • Products purchased during discounts, sales, or promotional offers
  • Gift cards or digital items (if applicable)

 

3. Refund Process

  • Once a refund request is approved, the refund will be processed within 7–10 business days
  • Refunds will be credited to the original payment method used during purchase
  • Any shipping or delivery charges paid are non-refundable unless the issue occurred due to our error

 

4. Order Cancellation and Refunds

  • Orders cancelled before dispatch may be eligible for a refund
  • Orders cancelled after dispatch are not eligible for refunds
  • Refunds for approved cancellations will be processed as per the standard refund timeline

 

5. Partial Refunds

In certain situations, partial refunds may be issued at our discretion, including:

  • Minor damage that does not affect product usability
  • Items returned with missing accessories or packaging

 

6. Right to Refuse Refunds

Plantorium reserves the right to refuse refunds if:

  • The request does not meet the conditions stated in this policy
  • The product shows signs of use, damage, or tampering after delivery
  • The refund request is raised after the allowed time frame

 

7. Policy Updates

We reserve the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting.

 

8. Contact Us

For any refund-related queries, please contact us:

Plantorium
📞 Phone: 9895329432
📧 Email: plantoriumkochi@gmail.com

 

By making a purchase from Plantorium, you acknowledge and agree to this Refund Policy.