Plantorium - Bringing Nature Closer to You
   
   

Plantorium Shipping Policy

 

Shipping Policy

At Plantorium, we are committed to delivering your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

 

1. Order Processing

  • Orders are processed after payment confirmation.
  • Order processing time is typically 1–2 business days, excluding Sundays and public holidays.
  • Orders placed after business hours may be processed on the next working day.

 

2. Shipping Locations

  • We currently ship orders within India.
  • Delivery availability may vary depending on your location and product type.

 

3. Delivery Timeline

  • Estimated delivery time ranges from 2–7 business days, depending on location and courier availability.
  • Delivery timelines are estimates and may vary due to weather conditions, natural events, courier delays, or unforeseen circumstances.

 

4. Shipping Charges

  • Shipping charges, if applicable, will be clearly mentioned at the time of checkout or order confirmation.
  • Charges may vary based on product size, weight, delivery location, and order value.

 

5. Packaging

  • All products are packed with care to ensure safe delivery.
  • Live plants are packed using suitable protective materials; however, minor natural variations may occur during transit.

 

6. Delivery Attempts

  • Our delivery partners will make reasonable attempts to deliver your order to the provided address.
  • If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept the order, re-delivery charges may apply.

 

7. Damaged or Missing Packages

  • If you receive a damaged package or notice missing items, please contact us within 24 hours of delivery.
  • Clear photos or videos of the package and products may be required for verification.

 

8. Change of Address

  • Address changes are allowed only before the order is dispatched.
  • Once dispatched, address changes cannot be accommodated.

 

9. Delays and Force Majeure

Plantorium is not responsible for delays caused by circumstances beyond our control, including but not limited to natural disasters, strikes, transportation disruptions, or government regulations.

 

10. Contact Us

For shipping or delivery-related queries, please contact us:

Plantorium
📞 Phone: 9895329432
📧 Email: plantoriumkochi@gmail.com

 

By placing an order with Plantorium, you agree to this Shipping Policy.