Plantorium Return & Refund Policy

Return & Refund Policy

At Plantorium, customer satisfaction is our priority. We take great care in delivering quality products. Please read our Return & Refund Policy carefully before making a purchase, as certain products are subject to specific conditions.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

• The product received is damaged, defective, or incorrect
• The issue is reported within 24 hours of delivery
• The product is unused, unopened, and in its original packaging
• Proof of purchase (invoice/order confirmation) is provided

2. Non-Returnable Items

Due to the nature of our products, the following items are not eligible for return or refund:

• Live plants and perishable items
• Beauty, cosmetic, and personal care products once opened or used
• Products purchased during sale, discount, or promotional offers
• Gift cards or digital products (if applicable)

3. Damaged or Incorrect Products

If you receive a damaged or incorrect product:

• Contact us within 24 hours of delivery
• Share clear photos or videos of the product and packaging
• Our team will review the request and provide a suitable resolution

Approved cases may be eligible for replacement or refund at our discretion.

4. Refund Process

• Once a return request is approved, refunds will be processed within 7–10 business days
• Refunds will be issued to the original payment method
• Shipping or delivery charges (if any) are non-refundable unless the error is from our side

5. Order Cancellation

• Orders can be cancelled only before they are dispatched
• Once dispatched, cancellation requests will not be accepted
• To cancel an order, contact us immediately via phone or email

6. Exchange Policy

• Exchanges are subject to product availability
• Exchange requests must meet the same conditions as returns
• Certain items may not be eligible for exchange

7. Return Shipping

• Customers may be responsible for return shipping charges unless the return is due to our error
• Returned items must be packed securely to avoid damage during transit

8. Right to Refuse Returns

Plantorium reserves the right to refuse return or refund requests if:

• The request does not meet the policy conditions
• The product shows signs of use or damage after delivery
• The return request is made after the allowed time period

9. Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting.

10. Contact Us

For return, refund, or exchange-related queries, please contact us:

Plantorium
📞 Phone: 9895329432
📧 Email: plantoriumkochi@gmail.com

By placing an order with Plantorium, you agree to this Return & Refund Policy.